Every order for women’s shoes placed through chunkyheelmhw.com is processed and dispatched according to the shipping method selected at checkout. Ka Ho Limited ships to the delivery address provided by the buyer during checkout. Buyers are responsible for confirming that all shipping details are accurate and complete before submitting an order. Orders containing incomplete or incorrect addresses may be delayed or returned to the sender.
Order processing occurs on business days and is separate from transit time. Standard processing applies to every order unless a different arrangement is stated at checkout. Once an order has been processed, a shipping confirmation is sent to the email address provided by the buyer, and tracking information is included when the carrier makes it available. Delivery timelines are estimates supplied by the carrier. Ka Ho Limited does not guarantee delivery on a specific calendar day.
Shipping costs are calculated at checkout based on destination and the shipping method selected. Shipping charges are non-refundable once an order has been dispatched, except where Ka Ho Limited determines that an error was made on its part. Deliveries to certain destinations may be subject to customs duties, taxes, or import fees. Those charges are the sole responsibility of the buyer.
Ka Ho Limited offers a strict 14-day no-reason refund policy. Buyers may request a refund for eligible items within 14 calendar days of receiving the order without providing a reason. The 14-day period begins on the delivery date confirmed by the carrier. Requests submitted after the 14-day period has expired are not eligible for a refund.
Returned items must be unused, unworn, and in their original packaging. Shoes must be returned with all original materials, boxes, and accessories included in the shipment. Items showing signs of wear, damage occurring after delivery, or alteration are not eligible for a refund. Ka Ho Limited inspects every returned item before approving a refund. Items that do not meet the stated conditions are rejected.
The buyer completely bears the return shipping costs. Ka Ho Limited does not reimburse, refund, or offset return shipping charges under the 14-day no-reason refund policy. Buyers must arrange and pay for return shipment through a carrier of their choice. Shipping costs originally paid on the order are not refunded.
Returns must be sent to the designated recipient and address. The recipient must be Ka Ho Limited, the contact phone is +852 5322 8846, and the specific return address is Kowloon City Plaza, 128 Carpenter Road, Kowloon City. Buyers must include the order number inside the return package so that Ka Ho Limited can match the shipment to the correct order. Packages without identifiable order information are delayed in processing.
Buyers must complete each step to finalize a return.
Step 1: Contact Ka Ho Limited at [email protected] within 14 days of delivery to request a return authorization.
Step 2: Provide the order number, the item being returned, and the reason for the return if the buyer chooses to give one.
Step 3: Receive written confirmation and return instructions from Ka Ho Limited.
Step 4: Package the item securely in its original packaging with all included materials.
Step 5: Ship the package to the recipient and address stated in the Return Details section of this document.
Step 6: Pay all return shipping costs and retain the tracking number issued by the carrier.
Step 7: Await inspection once the package arrives at the return address.
Approved refunds are issued to the original payment method. The refund arrival time is at least 14 days from the date the return is approved by Ka Ho Limited. Buyers should expect a minimum of 14 days for funds to appear, and processing times vary by payment provider and financial institution.
Refunds issued through PayPal take at least 14 days to process. In some regions, local laws require up to 30 days for PayPal refunds to be completed. Ka Ho Limited complies with applicable regional requirements, and buyers in those regions should allow up to 30 days for the refund to appear.
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The 7-day claim period begins on the delivery date confirmed by the carrier. Claims submitted after the 7-day period are not accepted. Buyers must provide photographs of the item and the packaging when submitting a claim to [email protected]. This 7-day period matches the requirement stated in the Terms of Service of Ka Ho Limited.
Items that are used, worn, damaged after delivery, or missing original packaging are not returnable. Items returned without prior authorization from Ka Ho Limited are not accepted. Refunds are not issued for items that fail inspection.
Questions about shipping or returns can be directed to [email protected] or +852 5322 8846. Written correspondence may be sent to Kowloon City Plaza, 128 Carpenter Road, Kowloon City.
About Our Store
Welcome to our store, where we pride ourselves on provuding exceptional products and unparalleled customer service our store style, and innovation
Company: Ka Ho Limited
Address: Kowloon City Plaza, 128 Carpenter Road, Kowloon City
Phone：+852 5322 8846
E-mail: [email protected]
